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Episodes
- Tea Leaves
Fri, 09 Jan 2009 12:01:12 -0600
Some thoughts on CRM in 2009: "In terms of CRM product functionality, look for last year's trend toward "social CRM" -- marked by collaboration tools like wikis and blogs within the CRM experience -- to morph into "cloud CRM," wherein... - ON AIR
Wed, 07 Jan 2009 13:54:29 -0600
I'll be talking to Chris Dorobek on @fednewsradio 1500 AM at 3:05p ET / 12:05 PT today about the change.gov iPhone application. More here: http://tinyurl.com/928z74 UPDATE: An MP3 of the conversation is now available here. - The Airforce's "Counter-Blog" Marching Orders
Tue, 06 Jan 2009 23:43:48 -0600
From Wired. (Click on the image to expand.) Actually, this is a pretty good flow, with the "Restoration" step in particular harkening back to the "Sifry Method" pointed out a while back for dealing with customer issues. - VRM's Prodigious Professional Prognostications
Tue, 06 Jan 2009 22:00:56 -0600
A number of folks are saying that 2009 will be the year that VRM breaks into the mainstream. What say you? - Sharp
Mon, 05 Jan 2009 14:58:17 -0600
Dave Winer on why smart customers rock. - Facebook Connect vs. Google Friend Connect, Redux
Tue, 23 Dec 2008 16:54:17 -0600
A couple of weeks ago I wrote about the critical battle going on between various providers of online identity, the most notable being Facebook, Google and OpenID. I asked the question: "If you could use one login for all websites,... - Customer, Meet Brand
Fri, 19 Dec 2008 21:22:54 -0600
Great post by Jennifer Leggio (aka Mediaphyter) on the pros and cons of customers and brands interacting by way of sponsored blog posts. The money grafs (pun intended) from Jennifer: "The questions: Is sponsored blogging authentic? Is it transparent? Is... - Ask Not What Your Customers Can Do For You...
Fri, 12 Dec 2008 20:30:37 -0600
There are some solid points in this article. Yet, the overall tone is a bit offputting; a paean to the "customers are a resource to be mined" mentality. Customers need tools of independence and engagement, not a new form of... - I Have Got An Old Guitar I Will Not Throw Away...
Thu, 11 Dec 2008 20:24:13 -0600
If you (a) like music or (b) live in/near Chicago, you may wish to check this out. - Mmmm....Donuts....
Tue, 09 Dec 2008 17:00:26 -0600
Outstanding packaging. Brilliant way to get word-of-mouth for the Simpson's Movie soundtrack. More here. photos: The Dieline
